Lead Return Policy
We always strive to provide the best quality leads for our Leadzolo clients, but unfortunately, invalid leads fall through the cracks occasionally. When this happens, you can return invalid leads within 7 calendar days of receiving them by clicking on the “Start” button below.
  
Our team will take the necessary steps to verify your return. However, the more detail and supporting documents you can provide us, the faster we can process the return. If a return is granted, we will credit your Leadzolo account balance for the price of the lead. Lead returns may take up to 5 business days to process. 

Here are a few ways returns can be granted:

Mobile Home Leads: The mobile home or trailer lead is being sold without the land beneath it. Please provide a link to a website (Zillow/Redfin/etc.) that displays the property or any further proof that supports your claim. (NOTE: this return reason does not apply to “Mobile Home (without land)” leads.)

Out Of Area Leads: Any leads that you receive that are outside of your specified bidding scope are eligible for return.

Wholesaler Leads: Wholesalers typically have the property under contract and are not always the actual property owners. We will verify that the lead came from a wholesaler, but please provide any detail that you think is relevant so we can expedite the process.

Duplicate Leads: If you received more than one version of the same lead through our service, you should return all the leads aside from the original lead.

MLS Listed Leads: The property is actively listed for sale or under contract with a realtor. We will verify if the property is currently on the market, but we encourage you to send us any relevant information (MLS number or link to Zillow/Redfin/etc.) to expedite the process. (NOTE: this return reason does not apply to leads that are sold specifically as “Residential MLS-Listed” leads.)

Not The Property Owner: The person who submitted the lead form does not own the property, nor do they have authority to sell the property. 

Invalid Contact Information: The phone number & email listed in the lead are invalid, and you cannot locate another phone number for the seller. Invalid refers to phone numbers that are disconnected, reach the wrong person and/or emails that bounce back.

Spam/Fake Leads: The Lead Name contains profanity, celebrity/historical figures names or the address of the property is a landmark/public property, the information entered is nonsensical. A lead is also considered spam/fake if the property owner states they did not fill out a form, or they respond Stop/Unsubscribe to your first contact.

Other: If your reason for returning a lead is not listed above, please provide supporting documents (call recordings, email/text screenshots, tax records, etc) and as many details as possible to support why a return should be granted. Without context and documentation returns submitted as other will not be reviewed or processed.

If you have any questions or concerns, please email support@leadzolo.com to connect with our team.

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