Our team will take the necessary steps to verify your return. However, the more detail and supporting documents you can provide us, the faster we can process the return. If a return is granted, we will credit your Leadzolo account balance for the price of the lead. Lead returns may take up to 5 business days to process. 

Here are a few ways returns can be granted:

Mobile Home Leads: The mobile home or trailer lead is being sold without the land beneath it. Please provide a link to a website (Zillow/Redfin/etc.) that displays the property or any further proof that supports your claim. (NOTE: this return reason does not apply to “Mobile Home (without land)” leads.)

Out Of Area Leads: Any leads that you receive that are outside of your specified bidding scope are eligible for return.

Wholesaler Leads: Wholesalers typically have the property under contract and are not always the actual property owners. We will verify that the lead came from a wholesaler, but please provide any detail that you think is relevant so we can expedite the process.

Duplicate Leads: If you received more than one version of the same lead through our service, you should return all the leads aside from the original lead.

MLS Listed Leads: The property is actively listed for sale or under contract with a realtor. We will verify if the property is currently on the market, but we encourage you to send us any relevant information (MLS number or link to Zillow/Redfin/etc.) to expedite the process. (NOTE: this return reason does not apply to leads that are sold specifically as “Residential MLS-Listed” leads.)

Not The Property Owner: The person who submitted the lead form does not own the property, nor do they have authority to sell the property. 

Invalid Contact Information: The phone number & email listed in the lead are invalid, and you cannot locate another phone number for the seller. Invalid refers to phone numbers that are disconnected, reach the wrong person and/or emails that bounce back.

Spam/Fake Leads: The Lead Name contains profanity, celebrity/historical figures names or the address of the property is a landmark/public property, the information entered is nonsensical. A lead is also considered spam/fake if the property owner states they did not fill out a form, or they respond Stop/Unsubscribe to your first contact.

Other: If your reason for returning a lead is not listed above, please provide supporting documents (call recordings, email/text screenshots, tax records, etc) and as many details as possible to support why a return should be granted. Without context and documentation returns submitted as other will not be reviewed or processed.

If you have any questions or concerns, please email support@leadzolo.com to connect with our team.